Refund policy

Return & Refund Policy

Last Updated: 10-05-2026

At TrendKart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in the original packaging with tags, manuals, accessories, and invoices (if applicable)
  • The return request must be made within 4 DAYS of receiving the order

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personal care or hygiene products
  • Opened or used items
  • Customized or personalized products
  • Digital/downloadable products
  • Gift cards
  • Clearance or final sale items

Additional non-returnable products may be mentioned on specific product pages.

3. Return Request Process

To request a return:

  1. Contact us at trendkart@gmail.com
  2. Provide:
    • Order number
    • Product details
    • Reason for return
    • Photos (if item is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

4. Return Timeframe

Approved returns must be shipped back within 5 DAYS after return approval.

Items sent without prior approval may not be accepted.

5. Refund Process

Once we receive and inspect the returned item:

  • You will be notified regarding the approval or rejection of your refund
  • Approved refunds will be processed to the original payment method

Refund processing time:
[REFUND PROCESSING TIME]

Please note:

  • Bank or payment gateway processing times may vary
  • Shipping charges are generally non-refundable unless the return is due to our error

6. Exchanges

We may offer exchanges for:

  • Damaged products
  • Defective products
  • Incorrect items received
  • Size replacements (if applicable)

Exchange requests must be made within 3 DAYS of delivery.

Product exchanges are subject to stock availability.

7. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 4 DAYS of delivery
  2. Share photos/videos clearly showing the issue

After verification, we may offer:

  • Replacement
  • Exchange
  • Full or partial refund

We aim to resolve such cases as quickly as possible.

8. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return:

Reason for Return Return Shipping Responsibility
Damaged/Defective/Wrong Item Delar
Customer Preference/Change of Mind Delar

Shipping charges paid during checkout may not be refundable unless the error was caused by us.

9. Cancellations

Orders may be canceled before shipment by contacting us at:
trendkart@gmail.com

Once an order has been shipped, cancellation may no longer be possible.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Contact us at trendkart@gmail.com

We will assist you in resolving the issue.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

TrendKart
Email: trendkart@gmail.com
Phone: 6290744728
Address: Sukanta Pally, Rajarhat, Kolkata, West Bengal.

Thank you for shopping with TrendKart.